Frequently Asked Questions

Get answers to all questions you have and boost your knowledge so you can get your household bills set up with Billing Better.

Call us on :

+353 1 969 6091 (Dublin)

Getting Setup

Quite simply because it’s far easier and much quicker than dealing with all the utilities directly. There is no cost for using the service. And it is also way more reliable. (Did we mention the 98% satisfaction rating!)

Because we make sure the switch from the landlord’s name to the tenant’s is done on time, it’s fair to both landlord and tenant – the landlord doesn’t end up paying after the tenant has moved in, just because the switch didn’t go through when it should.

It works really well – as our 98% satisfaction rating proves!

We find out what electricity, gas, broadband, phone, TV and waste services are available at the new address and select the best options for the client’s needs and their budget. They log in to their portal on our platform, click on the options we’ve recommended for them, and they are set up in minutes.

And if they can’t or prefer not to do it online, we call them and help set it up there and then for them over the phone.

Anyone who is a residential tenant or property owner who wants to set up new utility arrangements really easily – electricity, gas, waste, TV, phone, broadband etc.

Property professionals who manage residential properties and want a frictionless, streamlined utility switching process – as well as a positive move-in experience for their customers. This includes letting agencies, landlords, developers, county councils, housing associations and property portals.

Note that we do not currently work on commercial properties.

It costs nothing at all. We are paid a commission for introducing new customers by the utility companies so there is no charge whatsoever to the tenant, property owner or property service professional.

That’s completely optional. Tenants or landlords can opt in to service offers with contracts. But we also provide service offers with no contract and no exit fees. However, the utilities normally offer bigger discounts for contracts so going on contract usually means better value for the customer.

It is completely secure. All data and information are securely encrypted, stored in the EU and fully compliant with all the data protection legislation in both Ireland and the UK. Property Button is a registered Data Controller in both the UK and Ireland under the relevant Data Protection Acts.

Services

Once a new tenant or purchaser switch has been uploaded to Property Button from an estate agent’s portal, we check what electricity, gas, broadband, TV, phone and waste services are available at the new address and recommend the best options for their needs and their budget. Then we send them a welcome email and a link to log in to their personal portal on our

platform, where they can click on the options we’ve selected for them and get set up in minutes. They will also get a confirmation email from each supplier that they choose.

You can also watch a short video here on how estate agents can upload a purchaser switch in less than a minute.

We’ll need to give you login details for your own portal where you can upload new tenant and purchaser switches. To see a demo or to get your login details, contact us here or call us on +353 1 969 6091.

You can also watch a short video here on how estate agents can upload a purchaser switch in less than a minute.

Yes, we can switch utilities without bank details. Login to your portal and upload the switch details as normal but just skip the bank details parts – they’re not mandatory.

It is completely secure. All data and information are securely encrypted, stored in the EU and fully compliant with all the data protection legislation in both Ireland and the UK. Property Button is a registered Data Controller in both the UK and Ireland under the relevant Data Protection Acts.

Support

Yes – just upload the switch as normal and, once you have done so, go to ‘My Switchovers’, click on the “Create New Case” button and give us the details of the type of meter at the property – such as standard Electric Ireland card or prepaid meter, or Prepay Power or Pinergy meter.

If this happens, we will try to resolve it with the relevant supplier. Just let us know by clicking ‘My Switchovers’ on your portal, then click on the “Create New Case” button and provide the necessary details. If you can provide a photo of the meter reading you took, that will help us to resolve the problem quickly.

Just upload the property switch in your portal as normal but let us know that the property has received a notice of disconnection: go to your portal, click ‘My Switchovers’, then click on the “Create New Case” button and provide the necessary details. We will then make the reconnection a priority and contact the suppliers directly.

We can put the account into the new tenant’s name (or the landlord’s) and organise for a technician to visit and reconnect the electricity or gas. Note that ESB and Gas Networks Ireland require someone to be on site to access the property for all reconnections.

Accounts can be backdated if the switch is with the same supplier. To ask for a backdated account, log in to your portal, click “Support”, then click on the “Create New Case” button and provide the necessary details. Or email the Support Team and ask for the account to be backdated.

If your switch has been uploaded successfully, you will get a confirmation email within 8 business hours of the upload. If the switch hasn’t gone through successfully, you’ll get an email explaining why it hasn’t. If you don’t get any email, contact Support: log in to your portal, click “Support”, then click on the “Create New Case” button and provide the necessary details.

Chances are, one of the mandatory fields hasn’t been completed – all fields marked with an asterisk (*) are mandatory. If that’s not it, check that there are no spaces in the telephone number fields. If that still doesn’t resolve it, get the Support Team on the case: just log in to your portal, click “Support”, then click on the “Create New Case” button and provide the necessary details.

The easiest and quickest way is through your portal. Just log in to your portal, click “Support”, then click on the “Create New Case” button and provide the necessary details. We’ll resolve the issue as quickly as we can. You will also have a record of the case and be able to track its progress.

First try clearing the cookies on your internet browser – that usually does it. But if it doesn’t, just contact our Support Team here or call us on +353 1 969 6091 and we’ll sort it out.

Bills

EAB means the Estimated Annual Bill. It is a way for customers to be able to compare and contrast tariffs between electricity suppliers.  It is designed based on the CRU’s (Customer Regulatory Organisation of Ireland) typical annual consumption figures for electricity. This is 5,300 kWh of electricity per annum. This is used as a guideline for the customer.

No – the debt remains with the person who was named on the account, not the property. It is up to the utility to chase that with the previous account holder.

If there is an outstanding debt, all you need is proof of ownership to establish that the new tenant or landlord was not responsible for it prior to their registration.

Estimated readings can mean that the previous tenant or the landlord gets an incorrect closing bill. We always advise that you take a photo of the meter reading when there is a change of tenancy and upload the readings within 2 or 3 days.

Electricity and gas meter readings are valid for 3 days only. If the reading is older than 3 days, the account may be set up based on estimates, which could mean the previous account holder gets an incorrect closing bill or that the utility rejects the switch because the reading is incorrect.

On electricity meters, the serial number is usually on the front, next to a barcode.

On gas meters, the serial number is usually on the front. On modern meters, it will be next to a barcode, but older meters might not have a barcode.

That’s the Gas Point Reference Number which is a 7-digit number that is the unique identifier of your connection to the gas network. GPRNs are shown on gas bills.

It stands for Meter Point Reference Number and is an 11-digit number that is the unique identifier of your connection to the electricity network. MPRNs are shown on electricity bills.