Support

First try clearing the cookies on your internet browser – that usually does it. But if it doesn’t, just contact our Support Team here or call us on +353 1 969 6091 and we’ll sort it out.

October 9, 2021

What if I can’t login to my portal?

First try clearing the cookies on your internet browser – that usually does it. But if it doesn’t, just contact our Support Team here or call […]
October 9, 2021

How do I access support?

The easiest and quickest way is through your portal. Just log in to your portal, click “Support”, then click on the “Create New Case” button and provide […]
October 9, 2021

What if I can’t complete a switch on the portal?

Chances are, one of the mandatory fields hasn’t been completed – all fields marked with an asterisk (*) are mandatory. If that’s not it, check that […]
October 9, 2021

How do I know my switch has been uploaded successfully?

If your switch has been uploaded successfully, you will get a confirmation email within 8 business hours of the upload. If the switch hasn’t gone through […]
October 9, 2021

Can I backdate accounts?

Accounts can be backdated if the switch is with the same supplier. To ask for a backdated account, log in to your portal, click “Support”, then […]
October 9, 2021

What if I have a tenant ready to move in but the electricity or gas has been disconnected?

We can put the account into the new tenant’s name (or the landlord’s) and organise for a technician to visit and reconnect the electricity or gas. […]
October 3, 2021

What do I do if we have received a notice of disconnection for a property?

Just upload the property switch in your portal as normal but let us know that the property has received a notice of disconnection: go to your […]
October 3, 2021

What do I do if the meter reading on the landlord’s closing bill is different to what we provided?

If this happens, we will try to resolve it with the relevant supplier. Just let us know by clicking ‘My Switchovers’ on your portal, then click […]
October 3, 2021

Can I register a new tenant if there is a prepaid or card meter at a property?

Yes – just upload the switch as normal and, once you have done so, go to ‘My Switchovers’, click on the “Create New Case” button and […]

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        You can also email at
        support@propertybutton.ie

        +353 1 969 6091
        (Dublin)(24*7)