Support
First try clearing the cookies on your internet browser – that usually does it. But if it doesn’t, just contact our Support Team here or call us on +353 1 969 6091 and we’ll sort it out.
October 9, 2021
First try clearing the cookies on your internet browser – that usually does it. But if it doesn’t, just contact our Support Team here or call […]
October 9, 2021
The easiest and quickest way is through your portal. Just log in to your portal, click “Support”, then click on the “Create New Case” button and provide […]
October 9, 2021
Chances are, one of the mandatory fields hasn’t been completed – all fields marked with an asterisk (*) are mandatory. If that’s not it, check that […]
October 9, 2021
If your switch has been uploaded successfully, you will get a confirmation email within 8 business hours of the upload. If the switch hasn’t gone through […]
October 9, 2021
Accounts can be backdated if the switch is with the same supplier. To ask for a backdated account, log in to your portal, click “Support”, then […]
October 9, 2021
We can put the account into the new tenant’s name (or the landlord’s) and organise for a technician to visit and reconnect the electricity or gas. […]
October 3, 2021
Just upload the property switch in your portal as normal but let us know that the property has received a notice of disconnection: go to your […]
October 3, 2021
If this happens, we will try to resolve it with the relevant supplier. Just let us know by clicking ‘My Switchovers’ on your portal, then click […]
October 3, 2021
Yes – just upload the switch as normal and, once you have done so, go to ‘My Switchovers’, click on the “Create New Case” button and […]